Village Consultants

TASK FORCE AND PROJECT MANAGEMENT

Village Consultants helps its clients explore and develop ad-hoc projects aimed at improving their sales organizations and increasing revenues. VC analyzes current processes, identifies inefficiencies, and uncovers opportunities to improve revenue stream. VC designs solutions tailored to achieve more efficient procedures to bring about the desired results.

Past projects include implementing and improving initiatives in internationally-based call centers and individual hotels. VC’s project management delivered immediate results, including:

• A 100% increase in number of leads closed in less than 3 months
• An empowered, focused and confident sales team
• Improved customer service - which promises increased customer retention

Village Consultants also provides interim support to regional, national and individual hotel sales teams with open positions and key team members on leaves of absence during peak seasons.

Benefits:

• Increased revenues from enhanced processes
• Stronger compliance to change initiatives
• More time to find the right candidate for open positions
• Cost effective approach to long-term absences
• Ongoing sales effort to maintain existing accounts and finding new business

SALES AND ACCOUNT MANAGEMENT

Village Consultants is an ideal resource for both new and existing properties. VC will assist in promoting your new hotel in the local market by tailoring a business pipeline strategy that will get your property off to the right start. For your existing property, VC will maximize your sales effort in a variety of ways, including:

• Coordinating prequalified sales blitzes
• Generating lead lists
• Re-qualifying and updating your client database
• Organizing and hosting tradeshows and travel agency visits

Benefits:

• New business opportunities for new and existing hotels
• Remain proactive in a cyclical market
• Maintain a presence in the marketplace
• Keep sales team focused on a strategic approach with top accounts

SALES TRAINING

The best and most successful sales associates are those who understand and practice daily, “the basics.” Village Consultants “basic” sales training is creative and inspiring, while focusing on the fundamentals of hospitality sales and a strategic approach to increasing market share. Upon completion, participants are able to immediately employ the knowledge obtained, including:

• Best practices to secure new business and retain existing clients
• How to adapt to an ever-changing economic environment
• Development and use of S.M.A.R.T. action plans
• Effective networking

Benefits:

• Increased business share through strategic partnerships
• Increased pool of qualified candidates for open sales positions
• Stronger, more confident sales personnel

MARKET AND COMPETITIVE ANALYSIS

Over eleven years of hotel sales experience has equipped Village Consultants to develop thoughtful, and functional marketing plans. VC works closely with the sales management team to research all market segments, conduct an effective market and competitive SWOT analysis, and assess our clients’ position in the marketplace.

To stay ahead, it is essential to know and understand the trends of competing hotels. VC provides an ongoing “Shop Call Service” that includes a comprehensive review of your competitiors’:

• Client base
• Services and amenities offered
• Sales process
• Rates and availability over specific dates for all market segments

Benefits:

• Executive team remains focused on key priorities
• Better sell against the competition